We are committed to providing the highest quality products and customer service. If you are not satisfied with your purchase simply return the item to us in the original condition and with the original packaging within 14 days of receipt. We will issue a refund (excluding original delivery charge) upon receipt. You are also entitled to return your item to us in the original condition within 14 days of receiving your order for an exchange. This means that you can replace your original order with an item from our online store up to but not exceeding the value of your original purchase.

Note - The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. We will not accept liability for parcels damaged during transit so we advise you to wrap the product adequately to prevent any damage from occuring. Please ensure you contact us prior to returning the item as you will be allocated a returns number. You will need to include the following details with all returns: 

• Daytime contact telephone number 
• Reason for the return 
• Allocated returns number 

Note - For all bespoke and/or personalised items, i.e. where you are specifying your particular Rank or Province etc, you must ensure that the items you are ordering are correct and appropriate to your needs. We are unable to offer a credit or offer refunds on any items that have been specifically made and personalised to your instructions.

To action a return please contact Customer Services on 07368 261620 or email us at sales@riversideregalia.com and we will provide you with a returns number to send with your parcel.